FAQ
What if my item breaks?
If your items breaks, or gets damaged, let us know and we will replace it for you free of charge. We've been in business since 1993 and we care about our customers and the products they purchase from us! Please do not return it to us
How can I return my item?
We gladly welcome returns and exchanges, but please note that you are responsible to pay for the cost of returning the item to us. If you want to exchange your item we pay for the postage back to you. Forgiven Returns 4893 Greenwood Rd, Rootstown Ohio 44272
What if I have a problem?
Please give us a chance to fix the problem, we take pride in customer service since 1993, no problem is too big for us -100% satisfaction guaranteed. We love our customers and we are real people with a happy face, and a smile.
Do I need to size up on a wide band ring?
Yes, it will feel tighter than your normal size because more metal is covering the skin on your finger, we recommend you select one size larger for a more comfortable fit
Why doesn’t my Spinner Ring spin easily?
oops... some polishing compound may be the reason. Sometimes the polishing paste gets underneath the spinner band and dries. When this happens it will not spin. 99.5% of the time, if you wash your spinner in hot water and put dish soap on the spinner and twist the spinner it will wash out any old dry compound. Some people use baby oil to lube it up. Your spinner ring should spin like the wind. Contact us if you still have problems with it
Is Stainless Steel Hypo Allergenic?
Yes - Stainless Steel is resistance to corrosion and staining, is low maintenance and makes it an ideal material for high end, indestructible jewelry for a man or woman. The metal is milled into the raw ring or cross to be used into the jewelry making process and are made of stainless steel, because of its corrosion resistance and antibacterial properties. A stainless steel ring will not tarnish like sterling silver, brass or a low carat gold ring. It will take a mirror finish which is quite attractive on any finger Stainless steel is used for jewelry and watches. It can be re-finished by any jeweler and will not oxidize or turn black. It is a harder, more durable metal and will not scratch, dent, or become contorted as sterling silver, gold, and pewter will. It is not known to color your skin green, or cause allergic reactions.
Is your pewter “Lead Free”?
YES! All of the pewter in our jewelry is made here in America using the standard for lead free pewter jewelry, and complies with all CPSIA requirements. We meet all the current CPSIA requirements concerning lead and cadmium and are tested to ensure product safety. Pewter wears well, doesn't rust but can develop a darker patina that can always can be polished up again.
Do I need a return authorization?
Nope! You do not need a "return authorization" number or prior permission from us. (Please see our Returns and Refunds section). You may contact us if you like to let us know though. Forgiven Returns 4893 Greenwood Rd, Rootstown Ohio 44272
What is my ring size?
The best way to know is get your finger sized if at all possible. Any place that sells jewelry should be able to help you determine your correct size. Plastic sizers, measuring stings and paper rules are highly unreliable in determining your correct size. We do not manufacture half sizes, so it’s best to order up to the next size. The most popular women sizes are 7,8,9 (ring, middle, index finger) and men sizes are 9,10,11
What are your necklace lengths?
Our soft black rubber cord is 22” with a 2” extender chain. Our aluminum ball chain is 30” but can easily be cut to any length desired with wire cutters or household scissors. Our stainless steel curb chain is 24” but we can custom cut it to any size you want, just let us know. The leather cord that we have is 22”. Check out our YouTube channel here for a video on how to select a size.
How do I clean my jewelry?
Avoid letting the jewelry come into contact with abrasive materials and/or chemicals such as chlorine, saltwater, etc. With some individuals, perspiration and continual skin contact may cause a chemical reaction and the finish or laser etched text will fade quickly. We do not recommend wearing while swimming or in the shower while bathing. To clean your jewelry, use a warm, soapy water soak and a ultra soft brush. Forgiven Jewelry products are designed to last for many years, andproper care is an important part of keeping your jewelry looking its best.
How do I fix my broken necklace when the black cord pulls out? Follow this simple illustration below. If you can't fix it, let us know!